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  • October 1, 2018 - June 28, 2019 (Externship June 14, 2019 - June 28, 2019)

  • Monday through Friday 9:00 a.m. - 3:00 p.m.

Students learn professional skills and software vital to medical, accounting and various offices. Certifications include: Microsoft Word, Excel, QuickBooks; BLS for Healthcare Providers; First Aid and NHA Certified Medical Administrative Assistant and Certified Billing and Coding Specialist.

Students also complete a 60-hour externship outside of classroom hours which provides valuable employer connections.

Fran Au Melissa Satterfield
Microsoft Office Certified Instructor CCMA, RPT, BLS, CPT, SPT, CST

Core Courses
  • Accounting I
    Understand the accounting equation and analyze transactions to journalize, post, and complete a worksheet using adjusting and closing entries, and prepare financial statements for a sole proprietorship.

  • Business Communications
    Study of grammar and style rules including punctuation, capitalization, number, and abbreviation style; plurals and possessives; correct word choice, grammar, and document formatting; provide practice in applying rules correctly; develop proofreading and editing skills to locate and correct errors.

  • Business Math
    Fundamentals of addition, subtraction, multiplication, and division of whole numbers, decimals, and fractions; solve for rate, base, percentage, and unknowns; calculate payroll, payroll taxes, markups and markdowns, and simple interest.

  • Computer Fundamentals
    Learn computer terms, processes, hardware, and software; Windows desktop, Microsoft Office programs and ribbon components; create folders; save and manage files.

  • Keyboarding
    Development of correct alphabetic and numeric computer keyboard manipulation, input, proofread and edit data correctly.

  • Microsoft Word I
    Insert, format, and edit text and pictures in documents; add borders; apply picture styles headers, footers, and footnotes; apply/edit citations, sources and references using various manuscript styles and research papers; create bibliography lists; insert and format tables, clip art, and symbols; use tabs; set margins; edit hyperlinks; format/print envelopes and labels.

  • Microsoft Word II
    Format and modify tables; sort lists and tables; create watermarks and multilevel lists; insert and format SmartArt graphics; edit and create a data source; apply mail merge to a main document; create a directory; format a drop cap; insert a text box and column breaks; prepare for certification exam.

  • Microsoft Excel I
    Create a worksheet with an embedded chart; application of formulas, functions, and formatting; understand and practice using What-If analysis, charts, and work with worksheets.

  • Microsoft Excel II
    Use financial functions and data tables; protect/unprotect cells; create, sort, and query a table; work with multiple worksheets and workbooks; prepare for certification exam.

  • Microsoft PowerPoint I
    Create, edit, and print a presentation with clipart, enhance the presentation using pictures, shapes, and WordArt, and insert media clips in a presentation.

  • QuickBooks Pro Accounting
    Use QuickBooks Pro automated accounting software to record various business/financial transactions and print reports.customer service; work habits; stress and time management; leadership; teamwork; resume development and job search.

  • Medical Terminology
    Learn medical terminology (root words, suffixes and prefixes) and apply to each body system.

  • HCPCS Level I CPT Coding
    Learn service and procedure coding for medical practitioners; related coding guidelines by type of service and medical specialty; and the basic principles related to CPT coding.

  • HCPCS Level II Durable Medical Equipment, Prosthetics & Orthotics Coding
    Learn how to classify codes for medical products & services that some patients require for home use.

  • ICD-10-CM Coding
    Analyze medical information to produce codes that describe a patientís diagnosis or condition.

  • ICD-10-PCS Coding
    Codify procedures and services that take place in an inpatient setting (hospital).

  • Medical Office Procedures
    Practice effective interpersonal communication. Demonstrate effective office, telephone and reception management, office opening and closing, managing waiting room, and greeting, registering and scheduling patients.

  • Medical Insurance/Billing
    Learn the health insurance industry basics, legal guidelines and how to accurately process health insurance claims for major insurances, employee group plans, Medicare, Medicaid, TRICARE, CHAMPVA and Workerís Compensation.

  • Medical Records Management
    Recognize and prepare medical records and charts. Describe benefits and challenges of electronic health records systems. Use electronic health record software to add/edit data, runreports, and manage templates.

  • Basic Life Support for Healthare Provider
    Teaches both single-rescuer and team basic life support skills for application in both prehospital and in-facility environments, with a focus on High-Quality CPR and team dynamics. Learn how to perform basic life support (adult/child/infant) and AED in a variety of healthcare settings.

  • Heartsaver© First Aid
    Learn how to recognize and manage illness and injuries within the first few minutes of their occurrence. Students receive a Pass or Fail grade.

  • Introduction to Anatomy & Physiology
    Learn the basic structure and function of the human body. Gain understanding of the tissues, organs, diseases and wellness for each body system.

  • Law and Medical Ethics
    Learn the legal processes and legislative branches and how they apply to healthcare. Specific issues addressed include: laws concerning the affordability, accessibility and quality of healthcare; patient rights and responsibilities; and healthcare information and privacy. Ethical issues, professional conduct, negligence and end of life matters will also be discussed.

  • Professionalism
    Refine essential workplace skills including communication; customer service; work habits; stress and time management; leadership; teamwork; resume development and job search.


Microsoft Office Specialist is a certification program provided by Microsoft that verifies an end user's experience in Microsoft Office applications such as Word, Excel, Outlook, Project, Access and PowerPoint. Two levels of certification are available - Proficient/Core Specialist and Expert Specialist. Madison Adult Education is your Authorized Microsoft Office Specialist Testing Center. All coursework used at Madison Adult Education for Word, Excel, PowerPoint and Access classes is Microsoft Office Specialist certified and approved. Microsoft testing is available by appointment at a cost of $120 per test. A proctoring fee of $50 will be charged for those with certificates to test. To schedule an exam(s), call 419-589-6363.

Fees (1000 hour program)
*Estimated Fees include: books, software/lab fees, certification assessments, and personal/career counseling services.
Fees may change before class begins.

Articulation Agreements
Franklin University - 23.33 credit hours
(Bachelor of Science in Applied Management degree)

North Central State College - 28 credit hours
(Associate in Technical Studies/Business Administration/Office Management degree)

Contact Director:
Sonja Pluck

600 Esley Lane

Mansfield, OH 44905

Contact Adult Ed secretary: